AI Assistant troubleshooting

Question

I'm experiencing persistent issues with the Adobe AI assistance feature. After generating a response, it repeatedly displays an error message stating, "Something went wrong. Please try again." I would greatly appreciate any technical guidance or troubleshooting steps to resolve this problem. Thank you!

Amal. · Answer

Hi there

Hope you are doing well and sorry to hear about your experience. Please try the steps below and see if that works:

1. Check Your Internet Connection – Ensure you have a stable internet connection, as disruptions can cause errors.

2. Update the App –Please try updating the app to the latest version from the App Store/Play Store depending on your OS and reboot the device once.

3. Sign Out & Sign Back In – Sometimes, refreshing your session can resolve authentication-related issues.

4. Restart Your Device – A simple restart can clear background processes that may be causing conflicts.

Let us know how it goes.

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