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Kindhearted_Cannon9864
Participant
January 8, 2025
Question

AI Assistant troubleshooting

  • January 8, 2025
  • 1 reply
  • 637 views

I'm experiencing persistent issues with the Adobe AI assistance feature. After generating a response, it repeatedly displays an error message stating, "Something went wrong. Please try again." I would greatly appreciate any technical guidance or troubleshooting steps to resolve this problem. Thank you!

    1 reply

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    January 29, 2025

    Hi there

     

    Hope you are doing well and sorry to hear about your experience. Please try the steps below and see if that works:

     

    1. Check Your Internet Connection – Ensure you have a stable internet connection, as disruptions can cause errors.

    2. Update the App –Please try updating the app to the latest version from the App Store/Play Store depending on your OS and reboot the device once.


    3. Sign Out & Sign Back In – Sometimes, refreshing your session can resolve authentication-related issues.

    4. Restart Your Device – A simple restart can clear background processes that may be causing conflicts.

     

    Let us know how it goes.

     

     

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