Ai Subscription not working

Forum|Forum|8 months ago
May 16, 2025
1 reply
408 views

I purchased 1 month subscription by paying 690 rs. But its not getting reflected in my account. It shows im in free trial and im unable to use features

AI Assistant

E

e-tech_7078

Participant

Please cancel the subscription and refund the payment to my bank account.

Thank you.

Amal.

Community Manager

Hi there

Hope you are doing well and we are sorry for the trouble you had.

I have checked your Adobe account with the email you are using on this community, and I am unable to track any active/paid plan. If you may have used a different Adobe ID/email for the purchase, please let us know via private message so we can further track it for you and help you better.

Also, please check the self-help page https://helpx.adobe.com/acrobat/mobile-app-faq.html for future reference.

R

rafeevudh_9565Author

Participant

I opened an article on whatsapp and through that article i paid for ai
assistant subscription of 690. I have attached the paid page

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