Ai Subscription not working

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I purchased 1 month subscription by paying 690 rs. But its not getting reflected in my account. It shows im in free trial and im unable to use features

AI Assistant

E

e-tech_7078

Participant

Please cancel the subscription and refund the payment to my bank account.

Thank you.

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Amal.

Legend

Hi there

Hope you are doing well and we are sorry for the trouble you had.

I have checked your Adobe account with the email you are using on this community, and I am unable to track any active/paid plan. If you may have used a different Adobe ID/email for the purchase, please let us know via private message so we can further track it for you and help you better.

Also, please check the self-help page https://helpx.adobe.com/acrobat/mobile-app-faq.html for future reference.

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R

rafeevudh_9565Author

Participant

I opened an article on whatsapp and through that article i paid for ai
assistant subscription of 690. I have attached the paid page

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