Aïe assistance

Hi @abdoul_moumouni_7536

Thank you for reaching out.

I’ve reviewed the Adobe account associated with the Adobe ID you’re currently using on this community, but I wasn’t able to locate any active paid subscription under this account. It’s possible that the subscription might be linked to a different email address.

Could you kindly send me a private message with any alternate email addresses you may have used when subscribing? This will help us further investigate and locate your account details.

Additionally, if you have the confirmation email or any purchase receipt from Adobe, please share a screenshot of that as well. This will give us a better reference point for identifying your subscription.

Looking forward to your response so we can resolve this for you as soon as possible.

~Amal