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R
Rachele0101
Participant
March 30, 2021
Question

All files deleted!,

  • March 30, 2021
  • 3 replies
  • 373 views

Hi, I deleted acrobat reader app on my ipad and then I downlowded it again from the app store. I lost all my files (they where saved in “on this ipad” section). Is there a chance I can have them back?? I am really desperate, ifyou could help it would be awesome.

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3 replies

Amal.
Community Manager
Amal.Community Manager
Community Manager
March 31, 2021

Hi Rachele

 

Hope you are doing well and sorry for the toruble.

 

++ Adding to the discussion

 

Have you uploaded the files to Adobe document cloud? If yes, please login to Document Cloud  https://documentcloud.adobe.com/link/home/ with the same login ID and password and go to Document  Tab and try to locate the files under 'your documents' and see if that helps.

 

Regards

Amal

jane-e
Community Expert
jane-eCommunity Expert
Community Expert
March 30, 2021

I've moved this from Acrobat Reader to Acrobat Reader Mobile.

~ Jane

T
Test Screen Name
Legend
March 30, 2021

This is how ALL apps work in iPad, it's how Apple made it. There is nowhere on an iPad for apps to keep files, except inside the app itself. So files always delete with the app. Maybe you made a backup of the iPad? Otherwise, I'm afraid it is all gone. 

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