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N
NNHJY
Participant
July 15, 2023
Question

All my documents disappeared

  • July 15, 2023
  • 1 reply
  • 1102 views

My pdfs on the cloud have suddenly disappeared in the cloud storage after the update or perhaps the migration, which is super annoying...

Has anyone else encountered this? What is going wrong?

This topic has been closed for replies.

1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
July 18, 2023

Hi @NNHJY,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

Would you mind sharing a few more pieces of information for further investigation:

1. The App version of Acrobat you are using (go to Profile-> About Adobe Acrobat);

2. The Android/iOS and its version you are using;

3. A screen recording of the issue for better understanding.

 

Look forward to hearing from you.

 

-Souvik

    N
    NNHJYAuthor
    Participant
    July 27, 2023

    Hi Souvik,


    Thank you for replying me!

    My current acrobat version is 23.06.01 (20230712.122955) running on iPadOS 16.5.1 (20F75).

    A screenshot is attached below. Actually, it does not seem to be only the problem of Acrobat but the storage of my account. When I log in the Cloud document webpage through whatever browsers, the online files do not show up either.

    Those files stored in your Document cloud mean a lot to me so please hopefully you still be able to retrieve them for me. That would be very much appreciated!

     

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    July 27, 2023

    @NNHJY 

     

    Would you mind checking out the Adobe Cloud portal: Files | Adobe Creative Cloud

     

    Please let us know if the files are available there.

     

    -Souvik

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