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Participant
February 14, 2022
Question

All my pdf document files in iPhone disappeared after I unsubscribed Acrobat pro

  • February 14, 2022
  • 2 replies
  • 534 views

Actually my problem has not been solved yet. If possible, I hope someone could help me to investigate it.

 

Problem: All my pdf document files in iPhone disappeared after I unsubscribed Acrobat pro and turned back to Reader.

 

1. I had downloaded some pdf files (like bills, personal scan copies) in my iphone
2. I used iCloud to backup those files, and successfully restored them when I changed my new iPhone for 2 or 3 times before
3. 06-Jan 2022, I subscribed Acrobat pro for a trial 
4. 16-Jan 2022, I decided to unsubscribe the Acrobat pro
5. 12-Feb 2022, I found out all my pdf files in iPhone disappeared , but also I can't find or recover anything from iCloud
6. Adobe customer support (chat online) couldn't get my problem solved. They just repeated if I unsubscribed the Acrobat than it affect my pdf files because the creative cloud only have 2GB limit.. I've never used creative cloud and I always save my all files in iphone itself and icloud as well, that's the problem.. Adobe shouldn't move my pdf files and then make it disappear even I unsubscribed acrobat pro. 

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2 replies

Legend
February 14, 2022

If you saved to the iPhone and deleted the Acrobat Reader app, then you deleted all your files. Doesn't explain iCloud though.

JR Boulay
Community Expert
Community Expert
February 14, 2022

MOVED TO THE ACROBAT READER MOBILE FORUM

Acrobate du PDF, InDesigner et Photoshopographe