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superels
Participant
July 23, 2026
Answered

All my starred (favourite) files disappeared in Adobe Acrobat on both phone and tablet: how to recover them

  • July 23, 2026
  • 1 reply
  • 25 views

Sparizione di tutti i miei files (con stella) sia da telefono che da tablet
Tutti i miei files sono improvvisamente spariti (tutti con stella, quindi in Cloud) da ogni mio dispositivo (sia tablet che telefono). È come se fosse un glitch ed era tutto okay fino ad appena 20 minuti fa. Ora l'unico file che mi compare (sia nei Recenti che in Con stella) è quello di Benvenuto di quando l'app viene aggiornata (20 luglio ultima volta)

    Correct answer Amal Jaiswal

    ​Hi @superels 

    Hope you are doing well, and sorry for the trouble you are experiencing. 

    Your documents might be missing due to app crashes, syncing issues, or because you are logged into a different account. To resolve this:

    • Ensure that you are logged into the same account on both Adobe Acrobat and Adobe Cloud storage. Learn how to solve Adobe account sign-in issues.

    • Ensure correct account access when logging in with Apple ID.
      When you hide your email when logging in with Apple ID, a masked address creates a separate account, leading to potential confusion. To avoid this, show your original email to link existing accounts, or remember your login choice.

    • Visit Adobe cloud storage and go to Documents > Your Documents to check if your documents are saved there.

    • If the files still don’t appear, check that no files are still uploading to the cloud. Then, try restarting the app or your device, and clear the app’s cache to refresh its data.
      Android: Go to device settings > App > Adobe Acrobat > Storage > Clear App Cache and reboot the device once. 
      iOS: Open Settings, tap General, and select iPhone Storage. Scroll to find the specific app (Adobe Acrobat) you want to offload, tap it, and select Offload App. This removes the app while preserving all your documents and data, then reinstall the app from the App Store and check. 
       

    Let us know how it goes.  

    ~Amal

    1 reply

    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity ManagerCorrect answer
    Community Manager
    July 23, 2026

    ​Hi @superels 

    Hope you are doing well, and sorry for the trouble you are experiencing. 

    Your documents might be missing due to app crashes, syncing issues, or because you are logged into a different account. To resolve this:

    • Ensure that you are logged into the same account on both Adobe Acrobat and Adobe Cloud storage. Learn how to solve Adobe account sign-in issues.

    • Ensure correct account access when logging in with Apple ID.
      When you hide your email when logging in with Apple ID, a masked address creates a separate account, leading to potential confusion. To avoid this, show your original email to link existing accounts, or remember your login choice.

    • Visit Adobe cloud storage and go to Documents > Your Documents to check if your documents are saved there.

    • If the files still don’t appear, check that no files are still uploading to the cloud. Then, try restarting the app or your device, and clear the app’s cache to refresh its data.
      Android: Go to device settings > App > Adobe Acrobat > Storage > Clear App Cache and reboot the device once. 
      iOS: Open Settings, tap General, and select iPhone Storage. Scroll to find the specific app (Adobe Acrobat) you want to offload, tap it, and select Offload App. This removes the app while preserving all your documents and data, then reinstall the app from the App Store and check. 
       

    Let us know how it goes.  

    ~Amal

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