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kibitzerCZ
Participant
Dec 1, 2021 2:14 PM UTC
Answered

All text missing on Android

Hi, I have a PDF document that is missing all text when opened in Adobe Acrobat for Android (current available version 21.10.0.19961). However some other Android applications (e.g. Foxit PDF Editor, Disc Google, OneDrive PDF Viewer, Dropbox PDF Viewer, All PDF Viewer) display it fine.

The same applies for other Android devices and even Adobe Acrobat for iPhone, which makes me think of it like of a mobile Acrobat issue.

Adobe Acrobat X for Windows displays it also fine, as well as Adobe Reader DC 2021.

 

The respective document is attached. Could you please tell me what is wrong here and if you are possibly able to fix this issue soon?

Amal.
Amal.Correct answer
Legend
Jan 28, 2025 1:41 PM UTC

Hi there

Hope you're doing well.

We're pleased to inform you that our latest app update, version 25.1.0 is now available on Play Store. Please update the app following  these steps:

  1. Update the app – Visit the Google Play Store and download the latest version.
  2. Restart your device – This ensures that the update is applied correctly.
  3. Check the app functionality – After updating and rebooting, please verify if the issue is resolved.

We appreciate your patience and cooperation. Let us know if you continue to experience any difficulties or need further assistance.

 

 

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13 replies

Amal.
Amal.Correct answer
Legend
Jan 28, 2025 1:41 PM UTC

Hi there

Hope you're doing well.

We're pleased to inform you that our latest app update, version 25.1.0 is now available on Play Store. Please update the app following  these steps:

  1. Update the app – Visit the Google Play Store and download the latest version.
  2. Restart your device – This ensures that the update is applied correctly.
  3. Check the app functionality – After updating and rebooting, please verify if the issue is resolved.

We appreciate your patience and cooperation. Let us know if you continue to experience any difficulties or need further assistance.

 

 

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Harsh Vardhan Pareek
Harsh Vardhan Pareek
Participating Frequently
Dec 3, 2021 8:34 AM UTC

Hi @kibitzerCZ 

Thanks for providing the details. This issue is reported by a few other users too and our engineering team is working on it. We will give an update on this once we hear anything from them.

 

Thanks for your patience and cooperation.

 

Regards,

Harsh

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    Forum Name is Unavailable
    Forum Name is Unavailable
    Inspiring
    Oct 31, 2024 1:38 PM UTC

    3 years later and no fix. Well done, Adobe.

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    Amal.
    Amal.
    Legend
    Nov 1, 2024 6:10 PM UTC

    Hi there

     

    Hope you are doing well and sorry to hear that.

    Is this an issue with a particular PDF file or all the PDFs? Please try with different PDF and check.

     

    A similar issue got fixed some time ago by our engineering team for iOS platform. Would you mind sharing the OS and the Acrobat Mobile app version details you are using? To check the version tap on the Profile icon> About Adobe Acrobat and make sure the app is updated via App Store (iOS) or Play Store (Android)

    Also, try rebooting the device once after the update and see if that helps.

     

    If the issue still occurs, we would need a small video of the steps you are taking and the issue as it occurs, for further analysis and investigation.


    ^AD

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    JR Boulay
    Community Expert
    JR BoulayCommunity Expert
    Community Expert
    Dec 1, 2021 4:29 PM UTC

    MOVED TO THE ACROBAT READER MOBILE FORUM

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    Acrobate du PDF, InDesigner et Photoshopographe
    ls_rbls
    Community Expert
    ls_rblsCommunity Expert
    Community Expert
    Dec 1, 2021 3:42 PM UTC

    It may be possible that because this PDF claims compliance with the PDF/A standard it initially opens up in read-only mode to prevent modifications. If that is the case with the Android device that you get this issue, make sure that you're signed in with your AdobeID which will allow editing of the PDF when the Acrobat premium editing features are unlocked.

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    Technical Generalist
    kibitzerCZAuthor
    Participant
    Dec 2, 2021 9:38 AM UTC

    This is not the case. I do not want to edit the PDF, I need the glyphs to be displayed as they are all gone.

    Just to be sure I tried removing the PDF/A compliance to get plain PDF and the result is still the same - no glyphs displayed.

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    ls_rbls
    Community Expert
    ls_rblsCommunity Expert
    Community Expert
    Dec 3, 2021 4:20 AM UTC

    In which Android device is this happening and what is the AndroidOS version?

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    Technical Generalist
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