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Derick22964527qu1x
Participant
December 31, 2022
Answered

already subscribed

  • December 31, 2022
  • 1 reply
  • 504 views

I'm already subscribed.  In my Google pay subscriptions section it shows that my subscription is active and will be recharged in April 2023.  but when I try to edit a pdf it blocks me without subscribing again.   I paid $69 and can't do anything.  someone pls help 

 

    This topic has been closed for replies.
    Correct answer S_S

    Hi @Derick22964527qu1x,

     

    I hope you are doing well. I am sorry for the trouble.

     

    I checked your email address registered here in the community and saw an active subscription for Acrobat Premium.

     

    Please let me know the error you get when trying to use Acrobat. A screenshot of the error would be great.

     

    If the application is unable to identify the subscription, you may try a few steps below:

    1. Logout from Acrobat Reader Mobile;

    2. Restart the device;

    3. Log in back to the device.

     

    If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Subscription Services — Acrobat for Android Help (adobe.com)

     

    Let me know if this help.

     

    Thanks,

    Souvik.

    1 reply

    S_S
    Community Manager
    S_SCommunity ManagerCorrect answer
    Community Manager
    February 1, 2023

    Hi @Derick22964527qu1x,

     

    I hope you are doing well. I am sorry for the trouble.

     

    I checked your email address registered here in the community and saw an active subscription for Acrobat Premium.

     

    Please let me know the error you get when trying to use Acrobat. A screenshot of the error would be great.

     

    If the application is unable to identify the subscription, you may try a few steps below:

    1. Logout from Acrobat Reader Mobile;

    2. Restart the device;

    3. Log in back to the device.

     

    If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Subscription Services — Acrobat for Android Help (adobe.com)

     

    Let me know if this help.

     

    Thanks,

    Souvik.

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