Participant

Answered

AMOUNT DEDUCTED BEFORE FREE TRIAL PERIOD ENDS

Forum|Forum|4 years ago
June 4, 2021
5 replies
3432 views

Hi.

I installed your app on my mobile via Google Play Store. I went to the premium section and there are two options: "monthly subscription" and "sign up for 7-day free trial followed by an annual subscription".

I chose the free trial with annual subscription.

Instead of money deducting after the 7 days of free trial, my debit card was charged right away.

This is incredibly misleading and fraudulent.

I demand you to refund the amount in my card right away and cancel my subscription.

Android

Correct answer Meenakshi Negi

Hi vishal_7515,

We are sorry about the trouble.

Please try the steps suggested in the following help document to cancel the subscription: https://adobe.ly/3Sm9d6u. You will receive a full refund if you cancel the subscription within 14 days of purchase.

I hope this information helps you.

Thanks,

Meenakshi

A

anand_6307

Participant

Same thing happened with me.My 349 rupees was deducted though I chose for 7 day free trial.kindly help me with the refund.

V

vishal_7515

Participant

Same thing happend to me, I charged right away from my card

Meenakshi Negi

Correct answer

Community Manager

Hi vishal_7515,

We are sorry about the trouble.

Please try the steps suggested in the following help document to cancel the subscription: https://adobe.ly/3Sm9d6u. You will receive a full refund if you cancel the subscription within 14 days of purchase.

I hope this information helps you.

Thanks,

Meenakshi

V

Vrinda5FE0Author

Participant

As mentioned above by others, there is no option to cancel subscription. Neither on Google Play or on your app.

It is disappointing to find myself spend time on finding cancelling and get refund for no mistake of mine.

Adobe guaranteed me 7-day free trial and had no right to charge me any money.

Why should I spend time finding cancelling subscription option (which is not there in the first place)

Kindly refund my amount at the earliest.

Ria Tagra

Inspiring

Hi Vrinda

We apologize for the inconvenience. If you have already submitted a request for a refund on Google Play without success please contact our paid customer support team through the chat icon in the bottom right.

Regards

Ria

Ria Tagra

Inspiring

Hi All,

Hope you are doing well.

Thank you for contacting us and we apologize for the inconvenience. Due to the Reserve Bank of India’s e-Mandate, free trials and auto-renewing subscriptions are currently unavailable through Google Play. Google Play subscriptions are available only in the form of a single access pass for a specific period of time and price depending on what plan you choose – month or year. You may repurchase any subscription at the end of that period. The Adobe Acrobat Reader Android team is in the process of updating our messaging to meet any obligations that we may have pursuant to the Google Play changes. To request a refund, please see Google Play’s refund policy: Request a refund on Google Play.

For Android.

Google manages the Acrobat Reader premium subscription purchased from Google Play Store. You can cancel your subscription using the Google Play Store app on your Android devices.

For step-by-step instructions, see Cancel, pause, or change a subscription on Google Play.

For billing issues or a refund, see Get a refund on Google Play.

For more help, you can refer to https://helpx.adobe.com/acrobat/mobile-app-faq.html

Let us know how it works at your end. If you have any further queries please feel free to reach out to us.

Regards

Ria