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Wata30780872zwkp
Participant
June 28, 2023
Question

An error occured while sighning in

  • June 28, 2023
  • 1 reply
  • 265 views

パソコンからサインインしてPDFを保存したいのですがサインイン中にエラーが発生しましたと出ます。（An error while signing in）

メールアドレスもパスワードも間違ってないのですが他に考えられるエラーは何でしょう？

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1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
June 30, 2023

Hi @Wata30780872zwkp,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader's sign-in.

 

I checked your account and cannot find an active subscription in your email. However, that should not be an issue when logging in to the account.

 

Have you tried changing the internet connection on your device and then try? If that does not help, please share a screen recording of the issue you experienced for better understanding and assistance.

 

Look forward to hearing from you.

 

-Souvik

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