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default5vrx1gw5mdf2
Participant
April 14, 2021
Question

Android 11 update won't open pdf

  • April 14, 2021
  • 2 replies
  • 3822 views

My Nokia updated to Android 11, and now will not open pdf files. It says v they are all corrupted or damaged. Trying to open pdf books gets a "decoding error" message. I can open pdf files in One Drive, but not in any other app.

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    2 replies

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    David26314203drln
    Participant
    September 27, 2022

    I'm having this same problem. All pdf files show as 'incorrect format or corrupt' and will not open on my mobile (Android 11). All systems and apps up to date and same pdfs open on other devices. 

      Krutikka D
      Community Manager
      Krutikka DCommunity Manager
      Community Manager
      September 27, 2022

      Hello @David26314203drln 

       

      I hope you're doing great and sorry for the issue you're experiencing.

       

      Could you please try to download the file internally and then open it directly from the local storage and check if it's still showing the error?

      Also, is this issue file-specific or happening with every file you use?

       

      Could you also help us with some details -

      1. OS version?
      2. Application version?
      3. A screenshot of the error message or a video of your workflow.

      Make sure that the app is updated to the latest version.

       

      Hoping to hear from you soon.

       

      Regards,

      Krutikka

      Ria Tagra
      Ria Tagra
      Inspiring
      April 15, 2021

      Hi default5vrx1gw5mdf2,


      Hope you are doing well.

      Thank you for posting your query here. Please help me with few details to understand your issue better.

      1. Application version?
      2. What is the source of files?

       

      We did try to replicate the behavior on our end, however, it is working fine. Make sure your application is updated. Do save your work then try to sign out and sign in back. Reboot your device. 
      For Android Adobe Reader Mobile version: 21.3.0.17414 

      For more help refer to: https://helpx.adobe.com/acrobat/mobile-app-faq.html

       

      Let us know how it works at your end. If you have any further queries please feel free to reach out to us.


      Regards

      Ria

      D
      default5vrx1gw5mdf2Author
      Participant
      April 15, 2021

      The Adobe version is the latest. I updated it.

      The files are from various sources.

      I have rebooted many times.

      In addition,  I have lost many photos in the Google photo app, so this is possibly a n "update" problem. The photos appear blacked out in the photos app, but some are visible. I have attached a screenshot.  This is really annoying !

      Ria Tagra
      Ria Tagra
      Inspiring
      April 15, 2021

      Hi default5vrx1gw5mdf2 ,

       

      Thank you for responding. 

      • Would you mind sharing your Adobe ID ( with which you are experiencing the issue) and a few sample PDF's in a private message with us? 
      • You may refer to the steps provided in the following help document to initiate a private message. 
      • - How Do I Send Private Message 

      We will check and get back to you.

       

      Regards,

      Ria

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