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quantum 123
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December 24, 2024
Answered

Android acrobat app wont find WiFi printer

  • December 24, 2024
  • 1 reply
  • 346 views

I have Epson print enabler and other apps Inc Epson imprint can find my printer yet acrobat on my Samsung phone cannot 

    Correct answer Amal.

    Hi there,

     

    I hope this message finds you well. Thank you for reaching out to us regarding the issue you’re experiencing with printing PDF files.

    To assist you better, could you please provide more details about the issue? Specifically:

    1. What happens when you try to print the PDF file?

      • Are you encountering any error messages? If yes, please share a screenshot of the error for better clarity.

    2. Which version of the Acrobat Mobile app are you using?

      • You can check this by tapping on Profile > About Acrobat in the app. If your app is not up-to-date, please update it via the Play Store (for Android). After updating, kindly restart your device and try printing again.
        https://helpx.adobe.com/acrobat/mobile-app-faq.html

    3. Have you checked your printer’s drivers and firmware?

      • It might help to ensure that both are up-to-date. If there are any pending updates, please install them and try printing once more.

    If the issue persists after trying the above steps, feel free to reach out with additional details, and we’ll do our best to assist further.

     

     

     

     

    1 reply

    Amal.
    Community Manager
    Amal.Community ManagerCorrect answer
    Community Manager
    December 25, 2024

    Hi there,

     

    I hope this message finds you well. Thank you for reaching out to us regarding the issue you’re experiencing with printing PDF files.

    To assist you better, could you please provide more details about the issue? Specifically:

    1. What happens when you try to print the PDF file?

      • Are you encountering any error messages? If yes, please share a screenshot of the error for better clarity.

    2. Which version of the Acrobat Mobile app are you using?

      • You can check this by tapping on Profile > About Acrobat in the app. If your app is not up-to-date, please update it via the Play Store (for Android). After updating, kindly restart your device and try printing again.
        https://helpx.adobe.com/acrobat/mobile-app-faq.html

    3. Have you checked your printer’s drivers and firmware?

      • It might help to ensure that both are up-to-date. If there are any pending updates, please install them and try printing once more.

    If the issue persists after trying the above steps, feel free to reach out with additional details, and we’ll do our best to assist further.

     

     

     

     

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