Inspiring

Answered

Android app no longer opens .PDF files.

Forum|Forum|8 months ago
May 30, 2025
2 replies
640 views

Greetings,
I downloaded 2 .PDF files today. I haven't used Adobe in a couple of months; however, I can't open these 2 .pdf files. When I tap on the "download" on my download phone section, it displays Google Docs and Adobe. I choose Adobe, and nothing happens. I go to the Adobe mobile app and the files aren't there. What's going on. Do you have to purchase a subscription for Adobe on Android now? The first time I downloaded a PDF today the Adobe app opened. It displayed that page for an AI Assistant version. I Xed out of it, and it just showed me all the files that I previously had opened with Adobe; however, the new one wasn't there. That's why I went to downloads on the phone, picked the PDF, and tapped on it. An icon of Google Docs and Adobe both showed up. I tapped Adobe, and nothing happened.
Please advise.
Thanks,
Barry

Correct answer dadybear1234

Hello Amal,

I didn't receive an email as the settings are set up for. I checked here infrequently and saw you had answered my question. I'm all set now I believe it was either a phone or software glitch.

Thanks,

Barry

Media ABC

Participant

i have the same issue, exported pdf from illustrator is not not opening on android phones, also from whatsapp
no issues with iphones

Amal.

Community Manager

Hi there

Hope you are doing well, and thanks for reaching out. We are sorry for the trouble you are experiencing.

As described, it's an issue with particular PDF files, not all PDFs. Could you share a small video recording of the steps you are taking and the issue occurring, along with the PDF file in question, so we can try to check it on our end?

Also, could you share the version of the Acrobat App and the OS you are using? To check the app's version, tap on the profile icon > About Acrobat and try updating it to the latest version available on the App/Play Store. Reboot the device once and see if that works.

Also, please check the help page https://adobe.ly/4kuoHBU for future reference and self-help.

Let us know how it goes.

dadybear1234AuthorCorrect answer

Inspiring

Hello Amal,

I didn't receive an email as the settings are set up for. I checked here infrequently and saw you had answered my question. I'm all set now I believe it was either a phone or software glitch.

Thanks,

Barry

S_S

Community Manager

Hi @dadybear1234,

Hope you are doing well.

Glad to know that it worked for you.

Please ensure you are always on the latest version of Acrobat Reader for Mobile per your device's App Store for the best experience.

Also, feel free to write to us in case you have any further questions or concerns.

Regards,
Souvik.

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