Known Participant

Question

Android app no longer opens .PDF files.

Forum|Forum|1 year ago
May 30, 2025
10 replies
1323 views

Greetings,
I downloaded 2 .PDF files today. I haven't used Adobe in a couple of months; however, I can't open these 2 .pdf files. When I tap on the "download" on my download phone section, it displays Google Docs and Adobe. I choose Adobe, and nothing happens. I go to the Adobe mobile app and the files aren't there. What's going on. Do you have to purchase a subscription for Adobe on Android now? The first time I downloaded a PDF today the Adobe app opened. It displayed that page for an AI Assistant version. I Xed out of it, and it just showed me all the files that I previously had opened with Adobe; however, the new one wasn't there. That's why I went to downloads on the phone, picked the PDF, and tapped on it. An icon of Google Docs and Adobe both showed up. I tapped Adobe, and nothing happened.
Please advise.
Thanks,
Barry

dadybear1234Author

Known Participant

I downloaded the Adobe Authenticator app to avoid using text messages. As soon as I tried to use it on this Pixel 10 Pro XL phone, it wouldn't allow me to sign in to set it up. Maybe this overpriced POS Google phone has 4 broken features. I'm surprised that other Pixel users haven't contacted you about this problem.

BGVSr.

Amal Jaiswal

Community Manager

Hello @dadybear1234

I hope you are doing well, and thanks for reaching out. I'm sorry for the trouble you're having getting Adobe Authenticator set up on your Pixel 10 Pro XL.

To help us look into this, could you confirm the following?

Which version of the Adobe Authenticator app do you have installed, and which Android/OS version is on the Pixel 10 Pro XL?
What exact error or message do you see when you try to sign in to set it up?
Does the same sign in work for you on a browser or on another device?

In the meantime, please check that the app is fully updated from the Google Play Store, and that the device's date and time are set to automatic, since authenticator apps can fail to sign in if these are off.

Let us know how it goes.

Regards,
Amal

S

social_contributors0f0a

Participant

It sounds like the issue may be related to the Adobe app permissions, file access settings, or a recent app update rather than the PDF files themselves. Mobile apps sometimes need updated permissions or a fresh restart after changes. Checking the app settings, clearing cache, or reinstalling the app can often resolve these types of problems. As more people rely on mobile applications for managing documents and entertainment, having a smooth and reliable app experience is becoming increasingly important.

olivia153

Participant

This looks like an Android app handling or file association issue. I would first check the Acrobat app version, Android OS version, default PDF app settings, and then try updating the app and rebooting the phone. For similar app setup and compatibility checks, an Android app troubleshooting guide can also help beginners review the basic steps.

Media ABC

Participant

i have the same issue, exported pdf from illustrator is not not opening on android phones, also from whatsapp
no issues with iphones

Amal.

Legend

Hi there

Hope you are doing well, and thanks for reaching out. We are sorry for the trouble you are experiencing.

As described, it's an issue with particular PDF files, not all PDFs. Could you share a small video recording of the steps you are taking and the issue occurring, along with the PDF file in question, so we can try to check it on our end?

Also, could you share the version of the Acrobat App and the OS you are using? To check the app's version, tap on the profile icon > About Acrobat and try updating it to the latest version available on the App/Play Store. Reboot the device once and see if that works.

Also, please check the help page https://adobe.ly/4kuoHBU for future reference and self-help.

Let us know how it goes.

dadybear1234Author

Known Participant

Hello Amal,

I didn't receive an email as the settings are set up for. I checked here infrequently and saw you had answered my question. I'm all set now I believe it was either a phone or software glitch.

Thanks,

Barry

BGVSr.

Souvik Sadhu

Legend

Hi @dadybear1234,

Hope you are doing well.

Glad to know that it worked for you.

Please ensure you are always on the latest version of Acrobat Reader for Mobile per your device's App Store for the best experience.

Also, feel free to write to us in case you have any further questions or concerns.

Regards,
Souvik.

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