Android "document path is not valid" when openeing from Document Cloud

Forum|Forum|7 years ago
January 7, 2019
5 replies
5510 views

I have a file uploaded in my document cloud of size 130 MB. The file opens fine in my Adobe reader on Desktop from the cloud. On my Pixel 2 XL with Android 9.0 and with latest Reader app, i get the following error after the file downloads 100% "The document path is not valid". I have tried other files on the phone from the cloud and they all open except this one. Is there a file size issue here? I have enough space on my phone and no network issues. I have tried uploading the same file to the cloud to make sure its properly uploaded.

Android

This topic has been closed for replies.

ls_rbls

Community Expert

Hi to all in this thread,

This is a little late reply but i've seen othe users in other threads menrioning about the same problem.

There is a possible solution in this link posted by Meenakshin, Adobe Employee:

https://community.adobe.com/t5/Acrobat-Reader-Mobile/Re-How-to-access-pdf-from-cloud-on-iPad-when-says-quot-document/td-p/10321652

jacobch

Participant

Same issue with Galaxy Note 9 Android 9.0

Please fix the issue asap!

mem49971825

Participant

same issue on android huawei

N

North strong

Participant

I also face this issue but for my chrome book. I can access a file (130 mb) I saved on document cloud just fine.

Adorobat

Participating Frequently

Hi jaguar2010,

As per the issue description mentioned above, you are getting " the document path is not valid" error when opening a file (of 130 MB) from a document cloud, is that correct?

The product team is aware of the issue and looking into it.

Thanks,

Shivam

M

Mutahhar

Participant

I am facing the same issue. My file is 500 + MB file it opens in Adobe desktop reader and in document cloud in browser but in Android mobile it's does not open.

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