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Anonymous
March 30, 2022
Question

Android print problem. Unable to change printer

  • March 30, 2022
  • 1 reply
  • 223 views

I have purchased a new HP printer. HP Office Jet Pro 9012e. When I try and print a document from the Adobe app, it only shows my old printer. The new one is visible but greyed out and I am unable to select it and also make it my default printer. The new printer is set as my default printer using the Print settings on my phone. How can I remove the old printer and make the new printer selectable? Thanks

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    1 reply

    Harsh Vardhan Pareek
    Community Manager
    Harsh Vardhan PareekCommunity Manager
    Community Manager
    March 31, 2022

    Hi @23820773 

     

    Hope you are doing well.

    As mentioned that you are unable to select the new printer in the app, would you mind sharing a few more details to understand the issue better?

    1. Application version?

    2. Android version?

    3. If possible, could you share a video/screen recording that shows the issue clearly?

    Make sure that the app is up to date.

     

    Thanks,

    Harsh

     

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