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Gulluwing
Participant
February 18, 2019
Answered

Android Reader: High data storage

  • February 18, 2019
  • 1 reply
  • 16985 views

In Android when I go into  app--adobe acrobat - - memory in the data section  I find 4GB of data stored. How can that be possible? any suggestion

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Correct answer Meenakshi Negi

data 463mb

appapp 138mb


Hi Gulluwing,

Thank you for providing the details.

As you have mentioned above, the App storage is 138mb and the data storage is 463mb.

That indicates that either you are opening a lot of files from the third-party apps like Gmail which gets saved in the internal area of the application Or you are opening lots of files from Document Cloud.

If you are opening the files from Document Cloud, please try once the steps provided below:

- Go to Application Settings > Preferences > Document Cloud cache location.

- Change it to "SD Card" location

Check if that helps.

Regards,

Meenakshi

1 reply

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
February 20, 2019

Hi Gulluwing,

As it shows the 4GB data for the application, please try once to sign out of the application.

Uninstall the application and reboot the device.

Then try to re-install the application from the Google play store and also check the size of the application it shows there on the play store.

Once the application is installed and check the memory storage for the application in the device settings.

Let us know how it goes.

Regards,

Meenakshi

G
GulluwingAuthor
Participant
March 3, 2019

I have done what yku told me and after 3 days in memory I have 550 mb. the same problem in the samsung tablet

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
March 5, 2019

Hi Gulluwing,

Could you please provide the details as asked below:

- Adobe Acrobat Reader version installed on the device

- Make and model of the device

- OS version on the Android device.

Please also share the details for your Samsung tablet as well.

Regards,

Meenakshi

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