Skip to main content
C
cerys_5387
Participant
March 19, 2025
Answered

Annotations on pdfs not saving

  • March 19, 2025
  • 2 replies
  • 1318 views

My uni uses Onedrive as the student's digital workspace, and when we upload pdfs to our Onedrive, when we open them, it opens with Adobe Reader. Up until yesterday my annotations on these documents have been saving, but I checked this morning and all my annotations from yesterday are gone. I tried annotating something this morning then exiting/re-opening, and the annotation is not saving.

I lost a whole day of annotations from readings yesterday - any help would be much appreciated. 

    Correct answer Amal.

    Hi there,

    Hope you're all doing well.

    This issue has been fixed in the latest June update of the Acrobat Android app. Please go to the Play Store, update the app to the latest version, then restart your device and check if the issue is gone.

    If you still face any problems or need more help, just let us know,  we're happy to help!

     

     

    2 replies

    Amal.
    Community Manager
    Amal.Community ManagerCorrect answer
    Community Manager
    July 7, 2025

    Hi there,

    Hope you're all doing well.

    This issue has been fixed in the latest June update of the Acrobat Android app. Please go to the Play Store, update the app to the latest version, then restart your device and check if the issue is gone.

    If you still face any problems or need more help, just let us know,  we're happy to help!

     

     

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    March 20, 2025

    Hi there

     

    Hope you're doing well, and thanks for reaching out.

    Could you confirm whether this issue is occurring with a specific PDF file or with all PDFs? Please try opening a different PDF file and check if the problem persists.

    Additionally, kindly provide the following details to help us troubleshoot effectively:

    • Acrobat app version: Tap on Profile > About Acrobat to check your current version.
    • Operating system version: Ensure your device is running the latest OS version.
    • App updates: Check for any pending or missing updates in the App Store/Google Play Store, update the Acrobat app if needed, and reboot your device before trying again.

    If the issue is related to OneDrive, try the following steps:

    1. Remove OneDrive as a save location in the Acrobat mobile app.
    2. Sign out of the Acrobat mobile app.
    3. Restart your device.
    4. Log back into the Acrobat app and reconfigure OneDrive as the save location.

     

    Let us know how it goes.

    J
    jean-valéry_2651
    Participant
    March 21, 2025

    Hi !

    I have the same issue and it's with all PDFs including the OCR PDF.

    I've test the advice. No luck.

    The problem does not arise when you download from Acrobat via the OneDrive location and save a copy on the iPad in the Acrobat application.

    On the other hand, when you first open OneDrive to import the PDF document into Acrobat, the annotations do not remain at all.

    Acrobat app : 25.02.05 (20250306.074217)

    OS iPad : 18.3.2 

    no update 

     

    Thanks 

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    April 30, 2025

    Hi there,

     

    We are sorry to hear that.

     

    Kindly update the app to the latest version 25.03.0 from the App/Play Store and reboot the device once and check

     

    If the issue still exists, please share a small video recording of the steps you are taking and the issue as it occurs for more clarity and further investigation.

     

    Additionally, for self-help and future reference, please check the help page https://helpx.adobe.com/acrobat/mobile-app-faq.html



    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices