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PUGALENTHI34772152xntv
Participant
January 14, 2024
Answered

ANNUAL SUBSCRIPTION NOT ACTIVATED

  • January 14, 2024
  • 1 reply
  • 837 views

I HAVE PURCHASED ADOBE ANNUAL SUBSCRIPTION ON 12TH JAN 2024 BUT TILL MY MOBILE IS SHOWING FREE USER 

SO PLEASE ACTIVATE THE ANNUAL SUBSCRIPTION AS SOON AS POSSIBLE 

THANKING YOU

 

YOURS TRUTHFULLY 

 

PUGALENTHI A 

[PII removed by moderator]

    Correct answer S_S

    Hi @PUGALENTHI34772152xntv,

     

    Hope you are doing well. Sorry for your experience!

     

    I checked with the support tickets and the email address you provided. 

     

    We cannot track the subscription at our end, causing this issue with Acrobat recognizing you as a free user.

    I have shared this with the product team to investigate. 

     

    I will get back to you as soon as I hear back.

     

    -Souvik

    1 reply

    S_S
    Community Manager
    S_SCommunity ManagerCorrect answer
    Community Manager
    January 19, 2024

    Hi @PUGALENTHI34772152xntv,

     

    Hope you are doing well. Sorry for your experience!

     

    I checked with the support tickets and the email address you provided. 

     

    We cannot track the subscription at our end, causing this issue with Acrobat recognizing you as a free user.

    I have shared this with the product team to investigate. 

     

    I will get back to you as soon as I hear back.

     

    -Souvik

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