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Dilek24532075o077
Participant
May 20, 2022
Answered

Annulation abonnement

  • May 20, 2022
  • 2 replies
  • 754 views

Bonjour après une période d'essai gratuite suite à un besoin de convertir un document en pdf je me vois tous les mois prélevé de presque 20€ alors qu'au final je n'ai plus besoin de l'application. Je n'arrive malheureusement pas à me désabonner il m'est impossible de le faire je n'ai aucune possibilité à moins qu'il y ai un vice cacher ou une manipulation à connaître en tout cas j'ai tout essayer et ma banque ne veux pas me l'annuler. Je me vois donc contrainte tous les mois de payer cette somme. Que pourrais je faire afin de remédier à ce problème svp si vous avez des astuces je suis preneuse vraiment du fond du coeur. Merci d'avance à tous et très belle journée 

    Correct answer S_S

    Hello Dilek,

     

    I hope you are doing well. I am sorry to hear that you cannot cancel the subscription and charge.

     

    To guide you better, I suggest you contact the store where you purchased the subscription for Acrobat Reader Mobile. Mobile-based subscriptions for Adobe are handled by the store, depending on your device.

     

    Please click on the links to learn more:

    For iOS: Manage Subscriptions — Acrobat for iOS Help (adobe.com)

    For Android: Subscription Services — Acrobat for Android Help (adobe.com)

     

    Let me know if this helps.

     

    Thanks,

    Souvik.

    2 replies

    J
    jack35409507fps0
    Participant
    February 12, 2024

    bonjour demande d'autorisation d'abonnement et de remboursement de 77,99€ merci par avance 

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    February 13, 2024

    Hi @jack35409507fps0,

     

    Please follow the below links to go forward with the cancellation and refund process:

     

    For Android

    Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

    Initiate refund from the store: Request a refund on Google Play - Google Play Help.

     

    For iOS 

    Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

    Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

     

    Thanks,

    Souvik

    J
    jack35409507fps0
    Participant
    February 13, 2024
    je refuse l’abonnement
    cnes
    S_S
    Community Manager
    S_SCommunity ManagerCorrect answer
    Community Manager
    May 20, 2022

    Hello Dilek,

     

    I hope you are doing well. I am sorry to hear that you cannot cancel the subscription and charge.

     

    To guide you better, I suggest you contact the store where you purchased the subscription for Acrobat Reader Mobile. Mobile-based subscriptions for Adobe are handled by the store, depending on your device.

     

    Please click on the links to learn more:

    For iOS: Manage Subscriptions — Acrobat for iOS Help (adobe.com)

    For Android: Subscription Services — Acrobat for Android Help (adobe.com)

     

    Let me know if this helps.

     

    Thanks,

    Souvik.

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