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Participant
March 17, 2022
Question

Annulation d'abonnement

  • March 17, 2022
  • 2 replies
  • 582 views

Je ne veux pu être inscrit avec Adobe Reader, j'aimerai que mon abonnement soit annulé et que j'aille mon remboursement, merci

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2 replies

Participant
March 14, 2023

Je souhaite l'annulation de l'abonnement suite à une mauvaise manipulation de mon enfant et je demande une remboursement. Merci

S_S
Community Manager
Community Manager
March 16, 2023

Hello @elom28876633gfip,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

Harsh Vardhan Pareek
Community Manager
Community Manager
March 17, 2022

Hi @Alyssia23630083poyq 

 

Here is a discussion link on the cancellation and refund issue. Kindly check out the steps provided there and let us know if that helps.

https://community.adobe.com/t5/acrobat-reader-mobile-discussions/unable-to-cancel-the-subscription/m...

 

Thanks,

Harsh