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tito95
Participant
August 12, 2021
Question

annuler abonnement

  • August 12, 2021
  • 3 replies
  • 1804 views

lol 69 99 prelevé sur mon compte 1 jour apres ma souscription pour l essai de 7 jours, ça ne fenctionne pas cela me marque erreur vous etes deja inscrip et qiand je veux utiliser les fonctionnalité cela me dis que je ne suis pas abonné. Je me suis desabonné 5 min apres. mais je suis prélevé. merci de procedé au rembourssement dans les plus bref délai. merci.

    3 replies

    L
    LUCAS308381175v9y
    Participant
    July 2, 2023

    Bonjour, je souhaite me désabonnée et ne pas etre prelevé mais je lai été en voulant quand meme me desabonnée , comment je peux fire pour etre rembouser et je ne etres prelevé tous les mois ? 

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    July 3, 2023

    Hello @LUCAS308381175v9y,

     

    I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

     

    Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

     

    You may refer to the below links for more.

     

    For Android

    Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

    Initiate refund from the store: Request a refund on Google Play - Google Play Help

     

    For iOS 

    Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

    Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

     

    Let me know if this helps.

     

    Thanks,

    Souvik.

      D
      defaultyvbl30gwwnxv
      Participant
      September 30, 2021

      Cela viens également de m'arriver, tu t'es finalement fait rembourser ou pas ? Si oui comment tu as procédé ??

      Ria Tagra
      Ria Tagra
      Inspiring
      August 15, 2021

      Hi @tito95  ,


      Hope you are doing well.

       

      We are sorry, you're having difficulties. This was a known issue, however we fixed it. Please update your application and you will not face any difficulty further. If issue continues to persist after update please do let us know.

       

      You response awaited.

       

      For more help: https://www.adobe.com/devnet-docs/acrobat/android/en/managingsubscriptions.html#manage-subscriptions

       

      Regards 

      Ria

      A
      Anonymous
      October 23, 2025

      Bonjour, j'essaie d'annuler mon abonnement d'essai gratuit et ça ne fonctionne pas. J'ai suivi la demarche proposée sans succès. Je vous demande d'annuler mon abonnement dès aujourd'hui.

      Amal.
      Community Manager
      Amal.Community Manager
      Community Manager
      October 27, 2025

      Hi there 

       

      Hope you are doing well and thanks for reaching out. 

       

      Please check the help article https://adobe.ly/3WpdHeI for more information about the cancellation and refund process/policy.

       

      ~Amal

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