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Richard Bradshaw
Known Participant
Dec 13, 2024 10:48 AM UTC
Question

Another Adobe iPadOS issue…

Hello I have yet another issue, the they seem to update there issues they seem to cause..

when filling in forms, drop down menus just stop working... no Reasoning. You can do a page and its ok, then start a new form and halfway through it just stops working...

 

Acrobat 24.12.02 (20241210.160339) (iPadOS - IOS)

IOS version 18.2 and also 18.1

 

 

15 replies

Amal.
Amal.
Legend
Dec 13, 2024 2:29 PM UTC

Hi there

 

Thank you for reaching out and providing the details of the issue. I hope you're doing well.

To better understand the problem, could you please confirm whether this behavior occurs with all PDF files or just a specific one? If it's specific to a particular PDF, it would be helpful if you could share that file with us. This will allow our team to investigate the issue further and provide a more accurate resolution.

In the meantime, you might want to try opening a different PDF file to check if the issue persists. This step will help us determine whether the problem is file-specific or related to the application or environment.

Looking forward to your response so we can assist you promptly.

 

 

 

 

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Richard BradshawAuthor
Known Participant
Dec 13, 2024 2:33 PM UTC

Thank you for your msg. It happens to any pdf form with a drop down menu. It doesn't happen all the time. I can do 4 forms, and all ok, then I do 1 and it happens. I have tried re starting the app, or even the iPad but it still happens. 

It maybe a memory leak which is causing this, just a thought. 

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Amal.
Amal.
Legend
Dec 13, 2024 3:41 PM UTC

Hi there

 

Thanks for the information, as you have the latest version of the app, please try to reboot the device once and see if that helps. You may also try to clear the cache memory on your device and check.

 

 

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