Participant

Answered

App

Forum|Forum|7 months ago
June 18, 2025
3 replies
277 views

keeps crashing

iOS

Correct answer S_S

Hi @gabriel_4355 @default5kxcnvgq2azv ,

Good news.

We are live with the fix.

Please restart your device once and try using the app again.

Let us know how it goes.

Regards,
Souvik.

S_S

Community Manager

Hi @gabriel_4355,

Sorry for the experience.

As mentioned above, we are already aware of the situation and are working on a fix.

You can also check the status of the issue here: https://adobe.ly/43NVyvt

Regards,
Souvik.

D

default5kxcnvgq2azv

Participant

Why is the issue not elevated to "Major"? It is unusable and crashes immediately. Same goes for adobe scan.

iPad Pro

iPadOS 18.5

S_S

Correct answer

Community Manager

Hi @gabriel_4355 @default5kxcnvgq2azv ,

Good news.

We are live with the fix.

Please restart your device once and try using the app again.

Let us know how it goes.

Regards,
Souvik.

G

gabriel_4355

Participant

Not work

S_S

Community Manager

Hi @tyrhonda_3136,

Sorry for the experience with Acrobat Reader Mobile app crashing.

We are aware of the issue with Acrobat Reader Mobile crashing on iOS/iPadOS.

The team is working on it, and the fix will be live soon.

Link to the announcement here: https://adobe.ly/45uBT52.

We request your kind understanding and patience while the team gets the fix live.

Regards,
Souvik.

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