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tyrhonda_3136
Participant
June 18, 2025
Answered

App

  • June 18, 2025
  • 4 replies
  • 286 views

keeps crashing 

    Correct answer Souvik Sadhu

    Hi @gabriel_4355 @default5kxcnvgq2azv,

     

    Good news.

     

    We are live with the fix.

    Please restart your device once and try using the app again. 

     

    Let us know how it goes.


    Regards,
    Souvik.

    4 replies

    smith paul
    smith paul
    Participant
    June 17, 2026

    Adobe Acrobat Reader Mobile is a mobile app by Adobe that lets you view, annotate, sign, and manage PDF documents on Android and iOS devices.

    Souvik Sadhu
    Souvik Sadhu
    Legend
    June 18, 2025

    Hi @gabriel_4355,

     

    Sorry for the experience.

     

    As mentioned above, we are already aware of the situation and are working on a fix.

     

    You can also check the status of the issue here: https://adobe.ly/43NVyvt


    Regards,
    Souvik.

    D
    default5kxcnvgq2azv
    Participant
    June 18, 2025

    Why is the issue not elevated to "Major"? It is unusable and crashes immediately. Same goes for adobe scan.

     

    iPad Pro 

    iPadOS 18.5

    Souvik Sadhu
    Souvik SadhuCorrect answer
    Legend
    June 18, 2025

    Hi @gabriel_4355 @default5kxcnvgq2azv,

     

    Good news.

     

    We are live with the fix.

    Please restart your device once and try using the app again. 

     

    Let us know how it goes.


    Regards,
    Souvik.

      G
      gabriel_4355
      Participant
      June 18, 2025

      Not work 

      Souvik Sadhu
      Souvik Sadhu
      Legend
      June 18, 2025

      Hi @tyrhonda_3136,

       

      Sorry for the experience with Acrobat Reader Mobile app crashing.

       

      We are aware of the issue with Acrobat Reader Mobile crashing on iOS/iPadOS.

       

      The team is working on it, and the fix will be live soon.

      Link to the announcement here: https://adobe.ly/45uBT52.

       

      We request your kind understanding and patience while the team gets the fix live.


      Regards,
      Souvik.

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