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Participant
Juni 18, 2025 5:33 PM UTC
Beantwortet

App Acrobat on iPhone closes after I open it

Been using the Adobe Acrobat app Version 25.05.05 (20250609.204730) on mi IPhone 18.5 for a long time. Today I tried to open the app and it closes immediately after a segons or two. Tried resetting my phone a couple times, deleting the last document downloaded just in case. I even deleted and re installed the app losing some documents I didn't save on the cloud. 
The app keeps closing after I open it, it won't even let me sign in. 

Souvik Sadhu
Legend
Juni 18, 2025 7:17 PM UTC

Hi @faesa_4958,

 

Good news.

 

We are live with the fix.

Please restart your device once and try using the app again. 

 

Let us know how it goes.

 

Regards,
Souvik.

3 Antworten

JR Boulay
Community Expert
Community Expert
Juni 19, 2025 8:48 AM UTC

[MOVED TO THE ACROBAT READER MOBILE DISCUSSIONS]

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Acrobate du PDF, InDesigner et Photoshopographe
Souvik Sadhu
Legend
Juni 18, 2025 7:17 PM UTC

Hi @faesa_4958,

 

Good news.

 

We are live with the fix.

Please restart your device once and try using the app again. 

 

Let us know how it goes.

 

Regards,
Souvik.

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Souvik Sadhu
Legend
Juni 18, 2025 5:39 PM UTC

Hi @faesa_4958,

 

Sorry for the experience with Acrobat Reader Mobile app crashing.

 

We are aware of the issue with Acrobat Reader Mobile crashing on iOS/iPadOS.

 

The team is working on it, and the fix will be live soon.

Link to the announcement here: https://adobe.ly/45uBT52.

 

We request your kind understanding and patience while the team gets the fix live.


Regards,
Souvik.

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