App CONSTANTLY crashes on my IPad

Question

I use adobe acrobat for work and the iPad app closes suddenly, constantly!when I use it on my iPhone it doesn't crash as often. It creates 'conflict' files, often many of them. PLEASE HELP!

Krutikka D · Answer

Hello @SIMON26135949ljz7

I hope you're doing great, and sorry for the issue you're experiencing.

As per my understanding, your application is crashing on the iPad.

For the resolution, could you please try these steps: -

1. Try to clear the cache of the application.

2. Update the application.

3. Sign out and sign in back.

4. Update your device.

Please uninstall and reinstall the Acrobat Reader mobile application if this does not fix the issue.

Note: - Uninstalling the Acrobat Reader mobile application may delete the existing files on your mobile application, so make sure you create a backup on cloud storage or any external storage device before the uninstallation.

If the issue persists, Could you please help me with a few details:

1. The application version of Acrobat Reader Mobile;

2. The operating system you are using and its version;

3. A screen recording of the happening situation for better understanding.

4. Send crash report to Adobe.

To know how to send a crash report, refer to: https://www.adobe.com/devnet-docs/acrobat/ios/en/settings.html#send-crash-reports-to-adobe.

Hoping to hear from you soon.

Regards,

Krutikka

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