Participant

Answered

App doesn't open on Ipad

Forum|Forum|4 years ago
February 22, 2021
2 replies
1130 views

After this weekend atualization, the app doesn't open on my Ipad. After tapping the icon on the screen, it simply try to open, but it closes instantly. Anyone with this problem?

Correct answer S_S

I have tied updating, uninstalling and reloading app nothing solves the problem

Hi All,

Good news.

We are live with the fix.

Please restart your device once and try using the app again.

Let us know how it goes.

Regards,
Souvik.

I

isabelle_262

Participant

My iPad is stuck on loading documents and nothing has been working, any ideas? (I have a iPad Pro,iPadOS .16.7.10) please and thank you

S_S

Community Manager

Hi @isabelle_262,

Hope you are doing well. Sorry for your experience with viewing files on Acrobat.

If you are still looking for a solution, we released updates to the application, which has significant stability and performance improvements.

Please update the app to the latest version per AppStore and let us know if the issue is fixed for you.

Also, I suggest installing updates to your iPadOS (if available) for a better experience.

Hope this helps.

Regards,
Souvik.

A

Astonished_Genie2164

Participant

I have tied updating, uninstalling and reloading app nothing solves the problem

Pat Wibbeler

Adobe Employee

Hello, we believe this problem occurs on iOS 12.0 and 12.1. We are working on a fix but in the interim you can update to a newer version of iOS to fix it. We are sorry!

Pat Wibbeler

Adobe Employee

We have released an update that addresses this issue. Thank you for your patience.

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