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A
andkav
Participant
June 2, 2025
Answered

App has stopped combining photo files.

  • June 2, 2025
  • 1 reply
  • 388 views

I have successfully used the app to combine image files into a pdf document.  The app keeps failing (screenshot attached).  I have restarted the phone, uninstaller the app etc.

My samsung mobile recently had a significant update so not sure that could be related.

 

Correct answer Amal.

Hi there 

 

Hope you are doing well, we have an update. 

 

Please update the application to the new version 25.8.0 from the Play Store and reboot the device once and check. Let us know if the issue still exists. 

 

~Amal

 

 

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
June 2, 2025

Hi there 

 

Hope you are doing well and sorry for the trouble you are experiencing while combining the photo files. 

 

Is this an issue with a particular image file or with all the files? Please try with different files and check.

 

Could you share the version of the Acrobat App and the OS you are using? A small video recording of the steps you are taking and the issue as it occurs would be very helpful for further investigation.

 

Also try updating the app to the latest version available on Play Store and reboot the device once and see if that works.

 

 

A
andkavAuthor
Participant
June 2, 2025
Hi there

I have tried with multiple files and the issue is consistent.

I have tried via the app through my phone photos and also via google drive.
Amal.
Community Manager
Amal.Community Manager
Community Manager
June 10, 2025

Hi there 

 

Hope you are doing well. 

 

Could you share the version of the Acrobat App and the OS you are using? A small video recording of the steps you are taking and the issue as it occurs would be very helpful for further investigation.

 

 

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