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Participant
Jun 18, 2025 3:56 PM UTC
Answered

app keeps quitting itself ipad air 13”

i can't even open a second of the app, it keeps quitting. trieid delete and reload from app store and turn off and on ipad. anything else that might help?

Souvik Sadhu
Souvik SadhuCorrect answer
Legend
Jun 18, 2025 9:09 PM UTC

Hi @sumida_3267,

 

Good news.

 

We are live with the fix.

Please restart your device once and try using the app again. 

 

Let us know how it goes.


Regards,
Souvik.

2 replies

Souvik Sadhu
Souvik SadhuCorrect answer
Legend
Jun 18, 2025 9:09 PM UTC

Hi @sumida_3267,

 

Good news.

 

We are live with the fix.

Please restart your device once and try using the app again. 

 

Let us know how it goes.


Regards,
Souvik.

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Souvik Sadhu
Legend
Jun 18, 2025 4:47 PM UTC

Hi @sumida_3267,

 

Sorry for the experience with Acrobat Reader Mobile app crashing.

 

We are aware of the issue with Acrobat Reader Mobile crashing on iOS/iPadOS.

 

The team is working on it, and the fix will be live soon.

Link to the announcement here: https://adobe.ly/45uBT52.

 

We request your kind understanding and patience while the team gets the fix live.


Regards,
Souvik.

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