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Shauna2020
Participant
April 22, 2020
Question

App not recognising subscription

  • April 22, 2020
  • 2 replies
  • 412 views

Hi, I am on a 7 day trial but my app is not recognising the subscription. Every time I try to compress a PDF it tells me to subscribe. When I click to subscribe it tells me I already have but still will not let me compress. My documents in the cloud have all disappeared too. Can you help? 

This topic has been closed for replies.

2 replies

AkanchhaS8194121
AkanchhaS8194121
Legend
April 28, 2020

Hi All,

 

We apologize for the delay in response.  

As mentioned above, you haven't been able to access the services on mobile app. Upon subscribing it already says that you have a subscription. In that case, we would suggest to perform few steps here:

1- Reboot your device

2-Sign Out of the application once and Sign back In using same Adobe ID (email) 

 

Thanks,

Akanchha 

M
Matthewandrews1987
Participant
April 28, 2020

Same problem. Why am I paying for something I can't use?

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