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K
Kathy251394441hl0
Participant
July 27, 2022
Question

App won’t open

  • July 27, 2022
  • 1 reply
  • 1378 views

I have Adobe Acrobat on my iPad and recently when I go to open the app it sits to load then kicks me back to my home page. 

This topic has been closed for replies.

1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
July 28, 2022

Hello Kathy,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Would you mind sharing some information with us: 

1. The application version of Acrobat Reader Mobile;

2. The version of iOS you are using;

3. A screen recording of the event happening for better understanding.

 

While you share this information, try the below steps once:

1. Go to the Settings application of your device;

2. Go to general-> Storage-> Acrobat Reader;

3. Click on offload and then continue.

 

Once done, try opening the application again and check if it works.

 

Thanks,

Souvik.

K
Kathy251394441hl0Author
Participant
July 29, 2022

Thanks for your reply. The Acrobat version is 22.06.00. The iOS version is 15.6. When I try to open the app it sits at this screen for about 20 seconds and then switches back to my Home Screen. 

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