App won’t open

Question

I have Adobe Acrobat on my iPad and recently when I go to open the app it sits to load then kicks me back to my home page.

Souvik Sadhu · Answer

Hello Kathy,

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

Would you mind sharing some information with us:

1. The application version of Acrobat Reader Mobile;

2. The version of iOS you are using;

3. A screen recording of the event happening for better understanding.

While you share this information, try the below steps once:

1. Go to the Settings application of your device;

2. Go to general-> Storage-> Acrobat Reader;

3. Click on offload and then continue.

Once done, try opening the application again and check if it works.

Thanks,

Souvik.

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