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Abbey3
Participant
June 20, 2020
Question

Application Crashing

  • June 20, 2020
  • 1 reply
  • 323 views

After uploading the latest update of the PDF app, the app keeps crashing and won't even open certain documents, and I can't open any document in my cloud.

This topic has been closed for replies.

1 reply

Pat Wibbeler
Adobe Employee
Pat Wibbeler
Adobe Employee
June 23, 2020

Hi -

I'm really sorry this is happening to you. Are you logged in with an Adobe ID? If so, I have one idea to try, that would also help us troubleshoot. It's a long shot, but can you please try logging into https://documentcloud.adobe.com in a web browser (like Safari) with the same Adobe ID? If you are asked to accept new terms of service, please do so and then try killing the Acrobat Mobile app and launching it again. We recently updated our terms of use. For most users, they are able to accept in our app, but I'm wondering if somehow this process isn't working properly for you. Please let me know if this works (and if you had to accept terms).

 

Thank you!

 

Pat

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