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Mohammed276616807gnj
Participant
Dec 21, 2022 3:05 PM UTC
Question

Application hangs

 Application hangs & does not load the contents properly as shown in the picture. It has been the issue over the last few months. I updated the app, deleted & reinstalled it but to no avail. 

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    7 replies

    Souvik Sadhu
    Souvik Sadhu
    Legend
    Dec 22, 2022 6:12 PM UTC

    Hi @Mohammed276616807gnj,

     

    Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

     

    Do you experience this issue with every other file you try to open or with a single file? If with a single file, would you mind sharing the file with us to reproduce the issue at our end?

    Also, you might want to clear cache files for Acrobat from your device's settings app to free up the application.

     

    Let us know if this works for you.

     

    -Souvik.

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    Mohammed276616807gnjAuthor
    Participant
    Dec 23, 2022 6:35 AM UTC
    I've been experiencing this issue with every 30mb plus hyperlinked files
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