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Fatima0271
Participant
December 2, 2022
Question

Apps aren't opening

  • December 2, 2022
  • 1 reply
  • 474 views

Hello, my adope pdf reader and scanner are opening for few seconds and then closing on my android. I tried clearing caches, in addition to uninstalling then reinstalling but it didn't work. Any help?

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1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
December 6, 2022

Hi @Fatima0271,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile and Adobe Scan.

 

Would you mind sharing a few pieces of information for further investigation:

1. The Android version you are using on your device;

2. The application version of Acrobat Reader Mobile and Adobe Scan you are using;

3. A screen recording of the workflow for better understanding.

 

While you do so, I suggest you update your application to the latest version.

 

Look forward to hearing from you.

 

-Souvik.

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