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Answered

AR freezes on iPad after new up-date

Forum|Forum|7 years ago
October 3, 2018
2 replies
816 views

I have an iPad Mini which updated ACrobat Reader to version 18.09.13. I launched it and the app gets stuck on the Home page. I tried to press any icon, button, etc and nothing happens. AR is completely frozen except for a spinning blue circle and then the app crashes after about 3 to 4 minutes. I can't access the files at all. I restarted the iPad a couple of times but that had no effect,

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Correct answer MobileDeveloperCK

Hi simonet85344879,

Please see my reply to you in the other thread.

Re: Adobe acrobat will not work after latest updaten

M

MobileDeveloperCK

Legend

Hi all,

We just released Acrobat Reader 18.09.14 to the App Store.

This release addresses the freeze/hang issue at launch reported by users.

Please let us know if you continue to experience issues after updating.

We apologize for the inconvenience caused.

simonet85344879

Participant

Dear Staff!

I do still experience that! Please really fix that quickly!

Best regards,

Simone

M

MobileDeveloperCKCorrect answer

Legend

Hi simonet85344879,

Please see my reply to you in the other thread.

Re: Adobe acrobat will not work after latest updaten

tinap61705138Author

Participant

Is anything being done to fix this situation?????

I have launched the app on my iPad about a hundred times and it still crashes after 3 - 4 minutes. I cannot access my local files. Have I lost them all?

E

ericr12191054

Participant

Mine did this too, but it's working now. Unfortunately, all of the folders I created are gone. [Edited to add; they are there but a pain to get to.]

Thanks Adobe!

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