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mattai313
Participant
December 15, 2024
Question

Arabic not searchable after iPhone iOS update

  • December 15, 2024
  • 2 replies
  • 696 views

I used to search in Arabic documents with no issues before the update

 

Now anything I input in the search yield no results

 

Tired updating Acrobat , still the problem persists

 

 English works with no issues

 

iOS 18.1.1

iPhone 15 Pro Max

This topic has been closed for replies.

2 replies

JR Boulay
Community Expert
JR BoulayCommunity Expert
Community Expert
December 18, 2024

[MOVED TO THE ACROBAT READER MOBILE DISCUSSIONS]

Acrobate du PDF, InDesigner et Photoshopographe
Amal.
Community Manager
Amal.Community Manager
Community Manager
December 20, 2024

Hi there

 

Thanks for sharing the details. We have logged the ticket with the engineering team to further look into this issue. We will share the update as soon as we get more information. 

 

Thanks for your time and patience

 

 

    T
    Community Manager
    Tariq AhmadCommunity Manager
    Community Manager
    December 17, 2024

    Hi @mattai313, 

     

    Sorry for the troubled experience. And thank you for reaching out and sharing your feedback with us. 
    If you open a different Arabic document where you have searched text already in the past, check if that is happening today or not.
    Also, if possible please share a video recording of the issue at your end. That will help us find the workflow you are taking and help narrow down the cause. 

    Thank you for your patience and support


    ^TD

    Zaid Al Hilali
    Community Expert
    Zaid Al HilaliCommunity Expert
    Community Expert
    December 18, 2024

    I just made a test to verify whether searching Arabic content in the a PDF works on iPhone or not. I can confirm what @mattai313 mentioned is accurate.

    Here, I searched for the word القطري on the first page of the document using Acrobat Pro on my iPhone, Acrobat failed to highlight the word or jump to whereabouts that word exists on the document.

    I switched the keyboard input Language to English, I searched for number "6", Acrobat jumped to the Table of Content, it highlighted the numeral "6" in a pink colour.

     

    Here is a video where I searched for the word القطري, you can see Acrobat didn't act and didn't search even. At the end of the video clip, I double-tapped the word القطري manually to highlight it and show you that it exists on the PDF.

     

    Note. I tested this same PDF document on my Mac using Acrobat Pro, the behaviour is as expected, Acrobat was able to find all instances of that Arabic word.

     

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