as of today when I open acrobat on my iphone it just quits

4 replies
225 views
Translate

IOS 18.5. Suddenly this morning when I try topp open acrobat it just closes and quits. I have deleted the app and reinstalled several times with no change.

try67

Community Expert

[Question moved to the Reader Mobile forum]

Translate

T

Tariq Dar

Legend

Hello,

Sorry for the troubled experience.
I have shared the information internally with the product team. The team is actively triaging this issue. As soon we have an update will keep this discussion updated.

We are aware of this issue.

~Tariq

Translate

S

stella_3214

Participant

Please help solve the issue. The Adobe Acrobat Reader app crashes when I try to open since yesterday. It worked well previously.
My iPad is iPad Pro IOS version 17.7.8. I tried to turn off and restart my iPad, offload the app and reinstall the app. It doesn't work. It is rather frustrating as a lot of important documents stored in the app became unaccesible. And I dare not to delete the app as all the data would be gone. Please help.

Translate

T

Tariq Dar

Legend

Hello,

This is an update. The fix for the issue has been deployed.

Kindly clear the app from the background and try launching it again. Let us know how it works.

Thank you for your patience and support.

~Tariq

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.