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A
Anonymous
June 18, 2025
Question

as of today when I open acrobat on my iphone it just quits

  • June 18, 2025
  • 2 replies
  • 203 views

IOS 18.5. Suddenly this morning when I try topp open acrobat it just closes and quits. I have deleted the app and reinstalled several times with no change.

 

    2 replies

    try67
    Community Expert
    try67Community Expert
    Community Expert
    June 18, 2025

    [Question moved to the Reader Mobile forum]

    T
    Community Manager
    Tariq AhmadCommunity Manager
    Community Manager
    June 18, 2025

    Hello, 

    Sorry for the troubled experience. 
    I have shared the information internally with the product team. The team is actively triaging this issue. As soon we have an update will keep this discussion updated. 

    We are aware of this issue. 


    ~Tariq

    S
    stella_3214
    Participant
    June 18, 2025

    Please help solve the issue. The Adobe Acrobat Reader app crashes when I try to open since yesterday. It worked well previously.
    My iPad is iPad Pro IOS version 17.7.8. I tried to turn off and restart my iPad, offload the app and reinstall the app. It doesn't work. It is rather frustrating as a lot of important documents stored in the app became unaccesible. And I dare not to delete the app as all the data would be gone. Please help.

    T
    Community Manager
    Tariq AhmadCommunity Manager
    Community Manager
    June 18, 2025

    Hello, 

     

    This is an update. The fix for the issue has been deployed. 

    Kindly clear the app from the background and try launching it again. Let us know how it works. 

     

    Thank you for your patience and support. 

     

     

    ~Tariq



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