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Wesley31016417vu8u
Participant
July 11, 2023
Question

Assinatura

  • July 11, 2023
  • 1 reply
  • 201 views

Recebi uma cobrança de uma assinatura que não fiz eu já tinha até desinstalado o aplicativo é fui cobrado hj as 05:00 da manhã gostaria de meu dinheiro de volta meu reembolso, vcs não podem cobrar algo que não assinei 

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1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
July 19, 2023

Hello @Wesley31016417vu8u,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

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