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1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
August 19, 2025

Hi there,


Hope you’re doing well, and thank you for reaching out. Sorry for the trouble you’re experiencing.

Could you please let us know what happens when you try to use the paid features? Do you see any error messages? If yes, please share a screenshot. A short video showing the steps you take and the issue happening would also be very helpful.

 

We are here for help, just need more information.

 

~Amal

R
robsonengelhardt78Author
Participant
August 27, 2025
Screen_Recording_20250819_082002_Adobe_Acrobat.mp4
Amal.
Community Manager
Amal.Community Manager
Community Manager
August 27, 2025

Hi there 

 

Hope you are doing well, and thank you for sharing the video recording. 

 

I have checked your Adobe account, which is linked to the Adobe ID you are using on this community, and I am unable to track any active/paid plan. Would you mind sharing the store from where you purchased the plan? Is it the Google Play Store or the Samsung Store? 

 

Also, ensure that you are logged in to the application with the same email ID that was used to purchase the plan on Google Play Store /Samsung Stor,e and see if that helps.

 

~Amal

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