A

Anonymous

Question

Assinei o período gratuito e me cobraram

Forum|Forum|3 years ago
May 16, 2022
4 replies
2068 views

Fiz a assinatura do plano gratuito para assinar apenas 1 documento e pensando que receberia 7 dias grátis me foi cobrado no momento da aquisição. Solicito o cancelamento do valor cobrado pois não era isso que os 7 dias gratuitos insinuavam

Z

zelia_fotografia_BH

Participant

Aconteceu o mesmo comigo, eu vou continuar a assinatura, mas assinei com 30 dias gratuítos e cobraram, mesmo tendo a mensagem de que não cobrariam nada até o final do período gratuíto. =/

S_S

Community Manager

Hi @zelia_fotografia_BH,

Hope you are doing well. Sorry for the trouble you are experiencing.

Please submit your request to our billing team as described in the help article https://adobe.ly/40T8dLM

Regards,
Souvik.

J

juliane_0254

Participant

Também assinei por 7 dias grátis e mesmo assim veio a cobrança no meu cartão. Como fazer para reverter a cobrança?

S_S

Community Manager

Hi @juliane_0254,

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

You may refer to the below links for more.

For Android

Our help article to learn more: Subscription Services — Acrobat for Android Help (https://adobe.ly/3AUs3fF)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

For iOS

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (https://adobe.ly/3AUs3fF)

Initiate refund from the store: Request a refund for apps or content that you bought from Apple - Apple Support.

Let me know if this helps.

Thanks,

Souvik.

G

Gustavo29861698xjpg

Participant

aconteceu o mesmo comigo, fiz a assinatura de 1 mês grátis e na mesma hora veio a fatura no meu cartão, sendo que era 1 mes gratis, fiz o cancelamento e mesmo assim veio e ainda duplicou o valor de 86 para 124 reais e não consigo falar com eles para pedir o reembolso.

S_S

Community Manager

Hello @Gustavo29861698xjpg,

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

You may refer to the below links for more.

For Android

Our help article to learn more: Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

For iOS

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

Let me know if this helps.

Thanks,

Souvik.

T

Tayana34364944y45b

Participant

Também fiz a assinatura do plano gratuito pensando que receberia 7 dias grátis e fui cobrada no momento da aquisição. Realizei o cancelamento, mas não há informação alguma sobre o valor que me foi cobrado

Harsh Vardhan Pareek

Community Manager

Hi @24473643

Sorry for the trouble you are facing. As we can check, you have opted for a monthly plan and we only offer the 7 day free trial for yearly subscriptions. For cancellation and refund kindly check this discussion link and let us know if that helps: https://community.adobe.com/t5/acrobat-reader-mobile-discussions/unable-to-cancel-the-subscription/m-p/12501984

Thanks,

Harsh

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