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王
王5C58
Participant
October 26, 2021
Question

Assistance with refund

  • October 26, 2021
  • 1 reply
  • 372 views

Hello

Sorry, because my child accidentally bought it. He is only three years old, so I hope you can help me with the refund.Thank you, this money is very important to me 😭 Hope you can help me...

 

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1 reply

王
王5C58Author
Participant
October 26, 2021

google store can’t give me a refund

Ria Tagra
Ria Tagra
Inspiring
October 27, 2021

Hi

 

We can guid you to follow the right channel. You can cancel the subscription and ask for refund.

For IOS   

Apple manages the Acrobat Reader premium subscription purchased from the Apple App Store.   

 https://www.adobe.com/devnet-docs/adobescan/ios/en/managingsubscriptions.html#cancel-a-subscription 

  

For Android.   

Google manages the Acrobat Reader premium subscription purchased from Google Play Store. You can cancel your subscription using the Google Play Store app on your Android devices.   

https://www.adobe.com/devnet-docs/adobescan/android/en/managingsubscriptions.html#cancel-a-subscript...

 

Regards 

Ria

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