Attachments - not opening

[MOVED TO THE ACROBAT READER MOBILE DISCUSSIONS]

@Pj_B One potential reason you might be encountering this issue, especially with PDF files, is if the app you're using to open them isn't fully compatible or might be a pre-installed version that doesn't have all the necessary features. Sometimes, these similar PDF programs that come with the phone might not handle all types of PDF files correctly. A good workaround to try would be to download the official Adobe Acrobat app directly from the Google Play Store. This ensures you have a robust and up-to-date PDF viewer that should handle a wide variety of PDF attachments without any hiccups. Give that a try, and hopefully, you'll be able to open your attachments without any further trouble! https://play.google.com/store/apps/details?id=com.adobe.reader&hl=en_CA

Hi there

Hope you are doing well and thanks for reaching out.

1. Would you mind sharing the steps you are taking to send the attachment via Gmail using an Android phone? A small video recording of the steps you are taking would be very helpful for more clarity.

2. What happens when you try to open the attachment? do you get any error message? If yes, please share the screenshot of the same.

If you are using the Acrobat Mobile app, please try to send the attachment as a copy and see if that works, for more information please check the help page https://adobe.ly/4jEyoMX

Let us know how it goes.