Hi, I’m having an issue with Reader on my iPad Pro. The screen goes dim no matter what. I correctly set the auto brightness lock but it doesn’t work. Is this a known issue on iOS 11? Can I do anything to solve the issue? Thanks.
[Discussion moved from Acrobat Reader to Acrobat Reader for iPhone and iPad by moderator.]
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I asked the Genius Bar. They ran a diagnostic on my iPad, told me everything is fine and that they can’t do anything for a third party app. They told me it’s the app maker that has to solve the issue. I can at least tell you Acrobat Reader has this issue on an iPad Pro 10.5 on iOS 11.2 . I posted my problem on Reddit and I was upvoted so I don’t think I’m an isolated case.
How long does the screen stay active? If the switch is on in the Acrobat settings panel, it should work like this:
While testing this, we did just notice a bug. It may be that Acrobat has to be "killed" and re-opened after setting the preference (or the device restarted). We're adding that bug to our backlog.
We chose 10 minutes to be respectful of battery life and privacy/security. Is this not long enough to go without touching the screen? I can imagine cases where it might not be and we'd like to hear from you if that is the case. Additionally, if you are seeing something other than what I describe, please let me know.
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