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rojin24341885ld04
Participant
May 6, 2022
Answered

Automatic Renewal Issue

  • May 6, 2022
  • 1 reply
  • 537 views

It is disappointing to hear from the customer service agent that there is no option to disable automatic renewal. The chances of missing out to cancel the subscription are higher.  I don't want to take the chance. Does anyone help to solve the issue?

    This topic has been closed for replies.
    Correct answer S_S

    Hello Rojin,

     

    Hope you are doing well. As per the above description, I understand that you want to disable automatic renewal for the Acrobat Premium subscription.

     

    To do this, you have to disable the same through your store operator and not from Adobe.

     

    Depending upon the platform that you use, please click the link to know more:

    For iOS: Manage Subscriptions — Acrobat for iOS Help (adobe.com)

    For Android: Subscription Services — Acrobat for Android Help (adobe.com)

     

    Let me know if this helps.

     

    Thanks,

    Souvik.

     

     

    1 reply

    S_S
    Community Manager
    S_SCommunity ManagerCorrect answer
    Community Manager
    May 6, 2022

    Hello Rojin,

     

    Hope you are doing well. As per the above description, I understand that you want to disable automatic renewal for the Acrobat Premium subscription.

     

    To do this, you have to disable the same through your store operator and not from Adobe.

     

    Depending upon the platform that you use, please click the link to know more:

    For iOS: Manage Subscriptions — Acrobat for iOS Help (adobe.com)

    For Android: Subscription Services — Acrobat for Android Help (adobe.com)

     

    Let me know if this helps.

     

    Thanks,

    Souvik.

     

     

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