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dannz_2967
Participant
September 21, 2025
Question

Automatic screenshot share notification - No scroll down screenshot possible

  • September 21, 2025
  • 2 replies
  • 958 views

Hello,

 

Conditions:

1. The device is a Samsung smartphone.

2. I'm viewing a PDF document in Adobe PDF Reader.

3. I'm taking a screenshot using the Samsung hotkeys (Power + Volume Down).

4. At the same time, the Samsung screenshot toolbar opens, along with an automatic pop-up from Adobe PDF Reader, which allows you to "Share screenshot and full document link."

5. The automatic pop-up from Adobe PDF Reader prevents me from enlarging the screenshot as usual using the Samsung screenshot toolbar's scroll-down function. My question is: How can I prevent Adobe PDF Reader from automatically popping up so that I can take screenshots of PDF documents using the scroll-down function again?

 

Thanks in advance!

    2 replies

    A
    agnes_6535
    Participant
    October 25, 2025

    Im having the same problem. Anyone knows how to solve it

      T
      thats_7738
      Participant
      November 15, 2025

      Same problem here. Extremely irritating actually and a roadblock to smooth functioning. @Amal. Guess many of us are waiting for an urgent resolution. 

        S_S
        Community Manager
        S_SCommunity Manager
        Community Manager
        November 17, 2025

        Hi @thats_7738,

         

        Thanks for writing in!

         

        We completely udnerstand your situation, and the development team is working to get this released on priority.

         

        We will keep you posted once we have some concrete information.


        Regards,
        Souvik.

        Amal.
        Community Manager
        Amal.Community Manager
        Community Manager
        September 22, 2025

        Hi there 

         

        Hope you are doing well, and sorry for the trouble.

         

        Would you mind sharing the version of the Acrobat app and the OS you are using? Tap on the profile icon > About Acrobat and try updating the app to the latest version available on the App/Play Store and reboot the computer once. 

         

        Also, share a small video recording of the steps you are taking and the issue as it occurs so we can check it further at our end. 

         

        ~Amal 

        D
        dannz_2967Author
        Participant
        September 22, 2025

        Hi,

         

        thanks for your message. Of course.

         

        Reader Version: 25.9.0.41376

        OS: see screenshot

         

        Also added a video about the issue.

         

        Thanks! 

        Amal.
        Community Manager
        Amal.Community Manager
        Community Manager
        September 22, 2025

        Hi there 

         

        Thanks for sharing the required information. 

         

        Please give us some time to get this reviewed by our development team.

         

        We will share the update as soon as we get more information. 

         

        Thanks for your understanding.

         

        ~Amal

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