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mattiagall
mattiagall
Participant
August 22, 2017
Question

Automatic updload to Box not working after update

  • August 22, 2017
  • 2 replies
  • 1037 views

After updating to version 17.07.26, when I annotate a PDF stored on Box, the app says "document saved" but there is no sync to Box. Basically the PDF is not updated with the annotations.

it worked well with the previous version. any clue on what may be happening?

Also my Dropbox account keeps disconnecting...

i'm very unhappy with this update of the app. I'm on iPad Pro 10.5.

thanks for any help

best

m

edit: closing the app completely (from the app switcher) and opening it again somehow forces Box to sync ad save the updated PDF. IT's a workaround but clearly not a solution.

Message was edited by: Mattia Gallizioli

    This topic has been closed for replies.

    2 replies

    D
    Adobe Employee
    derek lau @ adobe.com
    Adobe Employee
    August 30, 2017

    hi Mattia and michaelh28575532,

    Could you please try following after seeing “Document saved” followed by switching to Box,

    #1. Please check the PDF modified date is up-to-date in Box

    #2. It will take some time to get updated version of PDF appearing to the Box. Therefore, please use pull-down gesture few times on Box to refresh and make sure the latest updated PDF appearing

    #3. Reopen the PDF in Box and annotations should appear

    Thank you for your patience,

    -derek

    M
    michaelh28575532
    Participating Frequently
    August 30, 2017

    No, there is no change to modified date for the PDF on Box. This is because Adobe Acrobat is not saving the updated PDF back to Box, even though a notice pops up in Acrobat indicating that it did save.

    mattiagall
    mattiagallAuthor
    Participant
    August 30, 2017

    I confirm. No change.

    Dropbox works fine.

    M
    michaelh28575532
    Participating Frequently
    August 30, 2017

    I am having this exact problem as well.

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