Automatically converted files into Document 📄 type

Question

Sir, whenever I am downloaded a pdf file from Gmail or web browser, and send to anybody my friend through WhatsApp, the file did not opened due to it's file extension changed into the document type and it's extension is not shown, when we saw its in share with any other applications 
 
Raj Chauhan
[P.I  removed by moderator]

Amal. · Answer

Hi there

Hope you are doing well and thanks for reaching out.

We want to inform you about a change affecting how PDFs and other files (like DOCX) are opened from WhatsApp on Android devices.

After a recent WhatsApp update, Acrobat may not appear in the “Open with” options when opening a PDF shared through WhatsApp. Instead, other apps such as Google Wallet may show up.

What this means for you:

Acrobat is still fully functional and can open all your PDF files.
This change is not related to an Acrobat update or a bug.
The behavior is due to changes in how WhatsApp now handles file types on Android.

Workaround: To open a PDF in Acrobat, save the file from WhatsApp to your device and then open it directly from the Acrobat app.

We know this may interrupt your usual workflow, and we appreciate your patience. Our team is monitoring the situation closely, and we’ll share updates if new options or improvements become available.

Thank you for choosing Acrobat on Android.

Amal | The Acrobat Team

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