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Edgor349077352tka
Participant
January 19, 2024
Question

Aviso de “sem memória"

  • January 19, 2024
  • 1 reply
  • 801 views

Durante a marcação de PDF com a ferramenta comentário, foi exibido na tela do IPad a mensagem "Sem memória". Gostaria de auxílio para compreender o motivo do erro e como faze para saná-lo. Verifiquei a capacidade de armazenamento interno do dispositivo e encontra-se bastante disponível, no entanto não sei se a mensagem se refere a essa capacidade de armazenamento.

Aguardo retorno.

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    1 reply

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    January 23, 2024

    Hi @Edgor349077352tka,

     

    Hope you are doing well. Thank you for writing in!

     

    The "Out of Memory" error is displayed when there is an overload on your device's processor. It does not depend on the storage space available but on how much the device can process and analyze.

     

    Would you mind sharing a few more pieces of information for further investigation:

    1. The app version of Acrobat you are using (go to Profile-> about Acrobat);

    2. The iPad OS version of your device;

    3. A screen recording of the event;

    4. A sample file where you experienced the issue;

     

    Look forward to hearing from you.

     

    -Souvik

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