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lorena_0653
Participant
June 27, 2025
Answered

AYUDA NECESITO SOLICITAR UN REEMBOLSO

  • June 27, 2025
  • 1 reply
  • 202 views

El día de hoy, 27 de junio 2025, terminó mi prueba gratuita y ya me hicieron el cargo del plan. Procedí a cancelarlo de inmediato y ya se canceló dicho plan. ¿ Cómo puedo solicitar un reembolso?

Correct answer Amal.

Hi there 

 

Hope you are doing well and thanks for reaching out. 

 

I have checked your Adobe account linked with the Adobe ID you are using on this community and found that you have an active plan for Acrobat Premium, purchased via Apple iTunes. 

We do not have full access to manage this account. Please reach out to Apple/iTunes support to get it cancelled and refunded.

 

Hope this information will help.

1 reply

Amal.
Community Manager
Amal.Community ManagerCorrect answer
Community Manager
June 27, 2025

Hi there 

 

Hope you are doing well and thanks for reaching out. 

 

I have checked your Adobe account linked with the Adobe ID you are using on this community and found that you have an active plan for Acrobat Premium, purchased via Apple iTunes. 

We do not have full access to manage this account. Please reach out to Apple/iTunes support to get it cancelled and refunded.

 

Hope this information will help.

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