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Participant
July 12, 2023
Question

Berhenti berlangganan dan kembalikan uang saya

  • July 12, 2023
  • 1 reply
  • 587 views
Hello, on July 10, 2023 my balance was deducted automatically, without prior confirmation, I would like to request a refund, please advise🙏

 

1 reply

S_S
Community Manager
Community Manager
July 19, 2023

Hello @Yahya3102767617si,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.